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What's Different about this book, Quality Customer Service Rekindling the Art of Service to Customers?
Quality Customer Service Rekindling the Art of Service to Customers provides a combination of information like no other books offers: a well illustrated range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, an enhanced awareness of communication methods, information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials), motivational quotes with each chapter, thought provoking questions after each chapter, and note pages. Don't miss this fascinating, entertaining, customer service training & development book. Get your copy today! slburton.com, ebay.com, amazon.com.
Who is the target audience?
Whether the reader is employed at a business, plans to own and operate a business, know someone in business, or developing a staff, this innovative approach to understanding customer service will greatly assist professional efforts. Quality Customer Service Rekindling the Art of Service to Customers readers who have provided testimonies to say they have enhanced their customer service skills work in the fields of sales, accounting, medical, secondary education, post secondary education, insurance, engineering, cosmetology, criminology, and as an esthetician. A business may employ tacticians with great operating skills. However, if customers do not experience quality service and feel as though their patronage matters the business will eventually fold.
About the Author
Sharon L. Burton has worked in operations banking for several Fortune 500 companies working as a HR business liaison, and project manager. Sharon has managed the creation and implementation of several ground-up training and development departments. She writes policy and procedure guidelines, training manuals, and on the job training aids.
Sharon graduated from the American InterContinental University in Hoffman Estates, Illinois and completed a dual MBA. One MBA is Human Resources and the other one is International Business Operations Management. Currently Sharon is promoting Quality Customer Service Rekindling the Art of Service to Customers through book signings and seminars. One key goal is to see this publication in the classrooms of universities, colleges, proprietary schools, plus vocational programs all over the world. Additionally, Sharon is an administrator at Community College of Philadelphia. Currently a guest lecturer, she is pursuing opportunities as an adjunct professor at a two year or four year college or university.
She holds several diplomas from the American Banker's Association's Delaware Center for Financial Training, formerly known as the American Institute of Banking. She has attended such training and development institutions such as, Bob Pikes Creative Training Technical International, Inc., the Covey Leadership Center, Inc., and the Langevin Learning Services.
For additional information about this book, the author, and to set up seminars and book signings, please contact qualitysolutions@verizon.net or write, Quality Solutions by S. L. Burton, P.O. Box 7457, Wilmington, De 19803. More information about the book and author may be viewed at slburton.com. Available in 6" x 9" Paperback; ISBN 978-0-9755867-1-6; Suggested Retail Price $19.95
Bookstores and libraries can order through Baker and Taylor, and Ingram distributors.
CONTACT:
Sharon L. Burton
qualitysolutions@verizon.net
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Author - Sharon L. Burton
