Houston, TX — Reggie Bibbs, a 52-year old man from Houston who suffers from an extreme case of a genetic disorder, wants an apology from Uber after one its drivers allegedly did not want to pick him up after seeing him. Bibbs suffers from neurofibromatosis which causes visible tumors to form on his face.
Bibbs says he felt embarrassed and shocked.
He told reporters: “I saw him pass by. He looked right at me. He was going real slow. He just passed the house. I could see the brake lights on. He went a couple of houses down. He turned around and came back by the house again. He went real slow. I’m looking at him. He’s looking at me. He just keeps going down to the end of the street. When he got to the end of the street, I got a message that said unfortunately your driver canceled. That was it. There was no explanation.”
Bibbs, who works with an organization called the non-profit Courageous Faces Foundation, says that they are exploring their legal options against Uber. Bibbs said he wants the company to offer sensitivity training to their drivers.
Meanwhile, Uber has since released a statement saying: “We apologize to Mr. Bibbs for the experience reported to us and we have been in contact with the driver to re-emphasize Uber’s Community Guidelines, which prohibits any form of discrimination on the app.”